Please Note: Shipping charges are based on the actual weight of the box. The shipping charges shown on the check out page are an estimate only. If your shipping charges are 20% more than the estimate, we will contact you before shipping for your instructions.
Two Special Cases:
- Paper: Paper is carefully rolled and packed in special long boxes reinforced with cardboard. There is an additional packaging fee of $1.00 to cover the cost of the extra materials.
- Oversized Wood (24" x 32" or larger): These large woodblocks are considered oversize by UPS. Shipping will be adjusted to reflect the actual shipping rates. This amount will not show on the shopping cart form. If you need to know the correct cost before we ship your order, please request this information in the "Special Instructions" section of the internet order form, or call or email us. We will not contact you with this information unless you ask us to do so.
We try to ship all orders by the end of the next business day, Monday through Friday. In most cases, orders received by 1:00PM Pacific Time can be processed and shipped the same day by UPS. U.S. Mail orders are shipped the next day. Special orders take longer to ship. We will do our best to give you an accurate estimate of these shipping times.
McClain's will ship your order by either US Mail or UPS.
US Mail cannot track packages in their system and they have a 30 day waiting period before considering insurance reimbursement.
We recommend shipping by UPS because
- Packages that do not arrive on time can be located easily through the UPS tracking system
- UPS guarantees the delivery date and then delivers on-time very consistently
- Ground UPS is usually the least expensive shipping method if the package weighs more than 2lbs
PLEASE NOTE: UPS cannot deliver to PO Box numbers, so please send us your street address if you choose UPS shipping.
The map below shows the number of business days it takes packages going by Ground UPS to arrive in your part of the U.S. If you need your package delivered sooner, we can ship by 3-Day Select, 2-Day UPS or Next Day Air. Please let us know if you need your order by a certain date so we can let you know if there will be any problem with your chosen method of shipping.
Least Expensive Shipping Option
If you are not sure which shipping method will be the least
expensive, you can request that we choose for you when you place
your order. Either tell us on the phone, or click on the box
after the words "Use the least expensive shipping option (UPS
Ground or US Mail)" in the check-out section of the shopping
cart. This box is located under the list of items you have chosen
to purchase. If you want us to use UPS or the US Mail specifically,
do not check this box and we will use the shipping method
you specify, regardless of cost.
Alaska and Hawaii
Orders to Alaska and Hawaii will be sent by Priority Mail unless
you specifically request otherwise. The reason is that shipping
by Parcel Post can take months, since the order goes by sea,
and UPS shipping is significantly more expensive. Please call
or email if you would like an estimate of shipping costs.
Shipping By A Different Carrier
If you wish us to use a carrier other than UPS or U.S. Mail,
at the time you place your order, let us know that you will
be using a different carrier in the "Special Instructions." We
will let you know when the package is ready to be picked up.
Send a request to your carrier asking them to pick up the package
the next day using a return shipping label (DHL calls this service
"Pickup and Return on Demand" (PROD) and FedEx calls it "Express
Tag"). If you want us to handle the paperwork from these other
companies for you, there is an additional $8 handling fee for this service.
International Shipping
McClain's ships to countries around the world.
For more information about international shipping, please click here.
Will Call
If you are in or near Portland, Oregon, you can arrange to pick up your order
at PAN (Print Arts Northwest) in the Pearl District. There is a $3.00 charge per package to
cover packaging and delivery to PAN. Will call orders must be placed before 5:00 on Wednesday. Orders will be available for pick-up
on Friday of each week, no exceptions. As a courtesy to PAN, orders
must be picked up within one week after delivery.
To place your Will Call order, call 503-641-3555 (local) or 800-832-4264. Or, if you are ordering on the internet, choose "Shipped to you via: Will Call - Print Arts Northwest, Portland, Oregon" on the first page of the shopping cart.
PAN is open 11:30 to 5:30 Tuesday - Saturday, 12:00 to 4:00 Sunday and closed on Monday. The address is 416 NW 12th Ave, between Glisan and Flanders. Directions and a map are on their web site under "Contact" at www.printartsnw.org.
Backorders
Occasionally we have to backorder an item. You are not charged
for the item until it is shipped and no additional shipping is
charged on backordered items. We automatically ship backorders that can be filled within one month of the order being placed. After that, we will call you before shipping.
Returns and Exchanges
Authorization is not required if you decide to return or exchange an item. Simply choose from the following options:
1) Package and return the item to us, including a note inside the package telling us if you would like an exchange or refund. We will take care of your request as soon as we receive your package.
2) For faster service, place an order for the replacement item(s) through our web site or call 800-832-4264 (U.S. or Canada) or 503-641-3555 (local or international). We will charge you for the new order and ship it to you within 24 hours. Send back the original item, including a note telling us if you would like a credit or refund. When we receive your return, we will either issue the refund or credit your account for the cost of the original item.
Our obligation is limited to the cost of the item; shipping costs are not covered. A restocking fee equal to 10% of the value of the item will be charged for items returned after three months.
Correcting Mistakes
Occasionally we make a mistake filling an order. If this happens to you, please phone or email us and we will take care of the problem immediately. If a return or exchange has to be made because of our mistake, all shipping costs will be covered.
It is a good idea to open and inspect your order when you receive it. If an item has been damaged in shipping, please keep the item and save all packaging materials. Call or email us right away.
McClain's Guarantee
In our catalog and instructions sheets we do our best to inform you about the care and use of these products. All merchandise is carefully inspected upon arrival, and again when it is packaged for your order. We take extra care packing our product for shipping and welcome any suggestions that might improve our methods.
We sincerely want you to be fully satisfied with any product received from us. If you are not satisfied with an item, please call and arrange to return it within a reasonable time for exchange or a full refund in the manner of the original payment.
Our obligation is limited to the cost of the item; shipping costs are not covered. A restocking fee equal to 10% of the value of the item will be charged for items returned after three months. Please note we are not responsible for damage caused by misuse or abuse of these products.
Your Privacy Rights
We appreciate the trust you place in McClain's Printmaking Supplies, and we are committed to respecting your privacy and the security of your personal information. Our mailing list and email address list are not for sale and are never shared with any other company, organization or individual. We will never release information about you to anyone for any reason without your express permission.
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our catalog or on our website
- Return an item or make an exchange
- Request a catalog or send an email asking for information about our products
- Subscribe to our Email Newsletter
We maintain the data that you provide us, along with a record of your purchases, in a secure, password-protected database. Credit card information is deleted from the database as soon as your order is shipped.
How We Use Email
When you provide us with your email address
while placing an order, our cart server will send you an email confirming
your order. Sometimes we will send you an email with the date your order is shipped;
most of the time UPS or the US Postal Service will send you an email with the shipping date and package tracking
information. We may also email you if necessary to process your
order, respond to a request or provide customer service.
Your Choices
We offer you choices about the types of information
you receive from us. If you prefer not to receive hard copy
catalogs or email communications from McClain's, check the appropriate boxes in the website shopping cart while placing your order; call us at
800-832-4264; or email us at mail@imcclains.com
and let us know.
Please include your first and last name and mailing address in the message.
If you no longer wish to receive our email Newsletter, you
can unsubscribe using the link provided in
each edition of the Newsletter.
If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
Thank you again for the trust and support you give to McClain's. We appreciate it very much.
McClain's Printmaking Supplies
15685 SW 116th Avenue PMB 202
King City, OR 97224-2695
www.imcclains.com
mail@imcclains.com